Refund and Returns Policy
Last updated: October 20, 2026
We want you to feel confident shopping with SwanPro Cosmetics. If something is wrong with your order or you need to request a return, contact info@swanprocosmetics.com.
Return Eligibility
We accept return requests within 15 days of delivery for online orders or 15 days of purchase for in-person purchases.
To qualify, products must be:
- Unopened, unused, and in their original packaging.
- In their original condition, with any hygiene seals intact.
- Accompanied by an order confirmation, receipt, or other proof of purchase.
For hygiene reasons, opened or used cosmetics are not eligible for returns. This restriction does not prevent us from addressing damaged, defective, or incorrectly supplied products.
How to Request a Return
Email info@swanprocosmetics.com with your name, order number or proof of purchase, the items you wish to return, and the reason for your request.
If your return is eligible, we will provide the return address and instructions. Please contact us before mailing anything. The address displayed elsewhere on our website may not be our return address.
Pack items securely and retain your shipping receipt and tracking information.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect, or missing.
Include your order number and, where possible, photographs of the product, packaging, and shipping label. Keep the affected items and packaging until we provide instructions.
We will investigate and arrange an appropriate replacement or refund. If we require a return because of a defect, shipping damage, or our error, SwanPro will cover the necessary return shipping.
Return Shipping Costs
For returns, you are responsible for return shipping costs. Original shipping charges are not refundable unless the return results from our error or a refund is otherwise required by applicable law.
We recommend using a tracked shipping service.
Refunds
After receiving and inspecting your return, we will email you to confirm whether it meets the return conditions.
Approved refunds will be issued to your original payment method within 10 business days of receiving and inspecting the returned items. Your bank or payment provider may require additional time to display the refund.
Refunds reflect the amount actually paid for the returned products, including any applicable discounts and refundable taxes.
If you have not received an expected refund, check with your payment provider, then contact us for assistance.
Sets and Bundles
For a change-of-mind return, sets and bundles must be returned complete, with all included products unopened and unused.
If only one item in a set is damaged, defective, or incorrect, contact us so we can resolve that issue. You do not need to assume the entire set must be returned.
Exchanges
We do not offer direct exchanges for change-of-mind purchases. You may request an eligible return and place a separate order for your preferred item.
For damaged, defective, or incorrect items, we may arrange a replacement as part of resolving your claim.
Skin Sensitivity and Product Results
Skin responses and cosmetic results vary. Please review the ingredient list and product precautions before use.
If irritation occurs, discontinue use and contact us with your order details and a description of the concern. We will review product concerns individually. An opened product is not automatically eligible for a change-of-mind refund, but this does not affect rights relating to defective or incorrectly described products.
Order Cancellations
Contact us as soon as possible to request a cancellation. We will accommodate requests where possible before shipment.
Once an order has shipped, it may no longer be possible to cancel it. Eligible products may still be returned under this policy.
Purchases Through Other Retailers
For products purchased from another retailer or marketplace, contact that seller to request a return or refund under its procedures.
You may still contact SwanPro directly to report a product quality or safety concern.
Services and Digital Products
This policy covers physical products purchased directly from SwanPro Cosmetics. Appointments, training, courses, and digital downloads are subject to the specific cancellation and refund terms presented before purchase.
Your Consumer Rights
Nothing in this policy limits any rights or remedies available under applicable law.
Contact
For return requests and order assistance, email info@swanprocosmetics.com.