Where We Ship
SwanPro Cosmetics currently ship within the United States and Canada, to addresses supported at checkout.
Order Processing
Orders are normally prepared for shipment within 3-5 business days, excluding weekends and holidays.
If an item is offered for preorder or backorder, its expected shipping timeframe will be shown before purchase.
If we cannot ship within the stated timeframe, we will contact you with an updated shipping estimate and the option to cancel unshipped items for a refund.
Shipping Rates and Delivery
Available shipping methods and charges appear at checkout before you place your order.
Delivery time includes order processing plus carrier transit time. Carrier delivery estimates are estimates unless expressly stated otherwise.
Please check your delivery address carefully. If you notice an error after ordering, email info@swanprocosmetics.com immediately. We will make corrections where possible before shipment.
Tracking Your Order
When tracking is available, we will send the tracking details to the email address provided with your order. Tracking information may take time to update after the carrier receives your package.
Delayed or Missing Packages
If your package is delayed or marked delivered but you cannot locate it, check the delivery address, nearby delivery locations, and with members of your household.
If it remains missing, contact info@swanprocosmetics.com with your order number. We will investigate with the carrier and help resolve the issue.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If a product is damaged, defective, incorrect, or missing, contact us promptly with your order number and photographs where possible.
Keep the products and packaging until we provide instructions. We will arrange an appropriate replacement or refund and cover necessary return shipping when the issue results from damage, a defect, or our error.
Returns
We accept eligible return requests within 15 days of delivery for online orders or 15 days of purchase for in-person purchases.
Products must be unopened, unused, in their original packaging, and accompanied by proof of purchase. Any hygiene seals must remain intact.
Opened or used cosmetics cannot be returned for a change of mind. This does not affect assistance with damaged, defective, or incorrectly supplied products.
Sets must be returned complete for a change-of-mind refund.
Requesting a Return
Email info@swanprocosmetics.com before sending anything back. Include your order number, the products concerned, and the reason for your request.
We will provide return instructions and the appropriate address. Please do not assume that another address displayed on our website accepts returns.
Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
Refunds
Approved refunds are issued to the original payment method within 10 business days after we receive and inspect your return. Your payment provider may require additional time to display the refund.
For full eligibility details, exchanges, product concerns, and other exceptions, please read our Refund and Returns Policy.
Nothing on this page limits your rights under applicable law.
Need Help?
Email info@swanprocosmetics.com with your order number, and we will assist you.